Access
To access the services of the Out of the Cold Program contact First Connect, Waterloo Region’s Centralized Housing Help Line. Call: 519-624-9133, 7 days a week, 24 hours a day. To contact SHIP staff at the Out of the Cold program, email frederickstreetshelter@shipshey.ca
In-Person Services
The program provides emergency housing and housing support services to women and gender-diverse individuals 25 and over in the Region of Waterloo who are experiencing homelessness. The program currently operates overnight only. Upon being referred to the program, applicants will have a brief interview with a shelter worker to assess support needs before being referred to an intensive housing worker. To access the services of the Out of the Cold Program contact First Connect, Waterloo Region’s Centralized Housing Help Line. Call: 519-624-9133, 7 days a week, 24 hours a day. To contact SHIP staff at the Out of the Cold program, email frederickstreetshelter@shipshey.ca
Direct Support Services (Health care; legal aid etc.)